Return & Exchange Policy

1. General Policy

Standard Returns: Unused, unworn items with tags in original packaging may be returned within 30 days of delivery.

Extended Coverage: Optional warranty extends the return period to 180 days (excluding user damage/hygiene issues).

2. Return Process

• Step 1: Initiate Request
  Log in to the Returns Portal or email: cs@bibletabs4us.com.
• Step 2: Approval & Shipping
  Receive prepaid DHL label (valid 7 days) if eligible.
• Step 3: Track & Confirm
  Monitor via tracking number; notify us upon delivery.
• Step 4: Resolution
  Refund to the original payment method within 14 days.

3. Full Coverage (90 Days)

We cover costs for:

Defects (cracked lenses, loose screws)

Shipping errors (wrong/missing items)

Customization mistakes (incorrect engraving)

4. Non-Covered Situations

No returns for:

Orders >90 days old (30 days without warranty)

Subjective dislikes (color, style)

Damage from misuse (e.g., sleeping in frames)

5. Return Shipping Cost Responsibility Clause

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective/wrong item).  For change-of-mind returns, return fees and any applicable customs duties will be borne by the customer. 

6. Key Requirements

Original Packaging: All accessories (case, cloth, warranty card) required.

Customization: 30% fee for personalized order cancellations.

Hygiene: Opened lens seal strips and void returns.

7. Return Address

BibleTabs4us Returns Center
Building A1, Xinling Industrial Park
Dalong Street, Panyu District
Guangzhou, Guangdong 511450
China
Tel: +86 181-2212-4602

8. Updates & Queries

Revised terms are effective immediately upon posting. Contact cs@bibletabs4us.com for disputes.